The Support Centre gives you a structured ticketing system to report problems and get help from the DrillBit team. Tickets are tracked end to end so you always know where your request stands.
Creating a Support Ticket
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10401
Upload error
04/05/2026 03:00 PM
High
Technical
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Step by step
Create a Ticket
Click +, fill in category, priority, subject, description, phone, and submit.
Navigate to the Support Centre within the DrillBit application.
Click the + icon to begin a new request.
Complete the ticket form:
Issue Category - Technical, Billing, Account, General, or Others.
Priority - High, Medium, or Low.
Subject - a brief, clear summary of the issue.
Description - detail matters, the more context the better.
Contact Number - so we can follow up if needed.
Attachments - optional files to help explain the issue.
Click Create Ticket to submit.
Attachment limits:supported formats are JPG, PNG, and JPEG with a maximum size of 10 MB.
Tracking and Managing Tickets
DrillBit
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Support
Instructor Demo Instructor
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Dashboard › Tickets
Ticket List(4)
Search by Status/Subject
Ticket Id
Subject
Created date
Priority
Issue category
Status
Actions
10372
Class roster query
01/04/2026 05:40 PM
Low
General
Closed
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10326
Submission limit
20/03/2026 03:02 PM
Medium
Account
Closed
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10005
Extend validity
10/03/2026 07:14 PM
High
General
Open
→
10004
Upload issue
05/03/2026 06:57 PM
High
Technical
Closed
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DrillBit
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Dashboard › Tickets › Ticket details
Extend validity
Description: Need to extend the document validity for another 6 months.
Instructor
Please extend our document allotment validity. We need 6 more months.
10/03/2026 07:14 PM
Type your message here... *
📎➤
Ticket Id:
10005
Priority:
High
Status:
Open
Created Date:
10/03/2026 07:14 PM
Ticket Category:
General
Contact number:
9876543210
Step by step
View Ticket Details
Click the arrow on any ticket to view details, chat history, attachments, and reply.
View Submitted Tickets - every ticket you've submitted is listed in the Support section.
Sorting - sort by Ticket ID, Subject, Created Date, Priority, or Issue Category using the arrow icons next to each column.
Monitor Ticket Status - statuses update as progress is made. Click the arrow beside a ticket to open a chat for ongoing conversation with the support team.
Inside a ticket:open any raised ticket to see Ticket ID, Priority, Status, Created Date, Ticket Category, Contact Number, and Organization. You can also download any attached files directly from the conversation.