Support centre Admin
| Ticket Id | Subject | Created date | Priority | Issue category | Status | Actions |
|---|---|---|---|---|---|---|
| 10401 | Upload error | 14/04/2026 03:00 PM | High | Technical | Open | → |
| Ticket Id | Subject | Created date | Priority | Issue category | Status | Actions |
|---|---|---|---|---|---|---|
| 10372 | Test ticket | 14/08/2024 05:40 PM | Low | General | Closed | → |
| 10326 | Billing query | 26/07/2024 03:02 PM | Medium | Billing | Closed | → |
| 10005 | Extend validity | 23/04/2024 07:14 PM | High | General | Open | → |
| 10004 | Upload issue | 23/04/2024 06:57 PM | High | Technical | Closed | → |
Raise and track support tickets
A quick guided walkthrough - creating a support ticket, seeing it appear in your list, and opening a ticket to chat with the DrillBit team. Click play to watch it like a short video.
Create support tickets, track their status, and communicate with the DrillBit support team directly from the application.
Create a support ticket
Click the + icon, fill in Issue Category, Priority, Subject, Description, Contact Number, optionally attach a file (JPG/PNG/JPEG, max 10 MB), and click Create Ticket.
| Ticket Id | Subject | Created date | Priority | Issue category | Status | Actions |
|---|---|---|---|---|---|---|
| 10401 | Upload error | 14/04/2026 03:00 PM | High | Technical | Open | → |
Create a Ticket
Click +, fill in category, priority, subject, description, phone, and submit.
View & track tickets
The ticket list shows all tickets with Ticket Id, Subject, Created date, Priority, Issue category, Status (Open/Closed), and an arrow action to view details. Click the arrow to see full ticket details, chat history, attachments, and reply.
| Ticket Id | Subject | Created date | Priority | Issue category | Status | Actions |
|---|---|---|---|---|---|---|
| 10372 | Test ticket | 14/08/2024 05:40 PM | Low | General | Closed | → |
| 10326 | Billing query | 26/07/2024 03:02 PM | Medium | Billing | Closed | → |
| 10005 | Extend validity | 23/04/2024 07:14 PM | High | General | Open | → |
| 10004 | Upload issue | 23/04/2024 06:57 PM | High | Technical | Closed | → |
View Ticket Details
Click the arrow on any ticket to view details, chat history, attachments, and reply.