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Support centre Admin

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Issue category *
Technical▾
Priority *
High▾
Subject *
Upload error
Description *
Files fail to upload from the submissions page.
Contact number *
9876543210
Choose File
screenshot.png
Supported formats: JPG, PNG, JPEG. Max size: 10 MB
Create Ticket
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Ticket List(1)
Ticket IdSubjectCreated datePriorityIssue categoryStatusActions
10401Upload error14/04/2026 03:00 PMHighTechnical
Open
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+
Ticket created successfully.
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Dashboard › Tickets
Ticket List(4)
Ticket IdSubjectCreated datePriorityIssue categoryStatusActions
10372Test ticket14/08/2024 05:40 PMLowGeneral
Closed
→
10326Billing query26/07/2024 03:02 PMMediumBilling
Closed
→
10005Extend validity23/04/2024 07:14 PMHighGeneral
Open
→
10004Upload issue23/04/2024 06:57 PMHighTechnical
Closed
→
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Dashboard › Tickets › Ticket details
Extend validity
Description: Need to extend the document validity for another 6 months.
Admin
Please extend our document allotment validity. We need 6 more months.
23/04/2024 07:14 PM
Type your message here... *
📎➤
Ticket Id:
10005
Priority:
High
Status:
Open
Created Date:
23/04/2024 07:14 PM
Ticket Category:
General
Contact number:
9876543210
Watch first

Raise and track support tickets

A quick guided walkthrough - creating a support ticket, seeing it appear in your list, and opening a ticket to chat with the DrillBit team. Click play to watch it like a short video.

Create support tickets, track their status, and communicate with the DrillBit support team directly from the application.

Create a support ticket

Click the + icon, fill in Issue Category, Priority, Subject, Description, Contact Number, optionally attach a file (JPG/PNG/JPEG, max 10 MB), and click Create Ticket.

Dashboard
Users
Reports
Repository
Integrations
Settings
Support
Admin User Admin
A
Dashboard › Tickets
Ticket List(0)
ⓘ
No Ticket found!
+
👤 +
Issue category *
▾
Priority *
▾
Subject *
Description *
Contact number *
Choose File
No file chosen
Supported formats: JPG, PNG, JPEG. Max size: 10 MB
Create Ticket
Ticket created successfully.
Step by step

Create a Ticket

Click +, fill in category, priority, subject, description, phone, and submit.

View & track tickets

The ticket list shows all tickets with Ticket Id, Subject, Created date, Priority, Issue category, Status (Open/Closed), and an arrow action to view details. Click the arrow to see full ticket details, chat history, attachments, and reply.

Dashboard
Users
Reports
Repository
Integrations
Settings
Support
Admin User Admin
A
Dashboard › Tickets
Ticket List(4)
Ticket IdSubjectCreated datePriorityIssue categoryStatusActions
10372Test ticket14/08/2024 05:40 PMLowGeneral
Closed
→
10326Billing query26/07/2024 03:02 PMMediumBilling
Closed
→
10005Extend validity23/04/2024 07:14 PMHighGeneral
Open
→
10004Upload issue23/04/2024 06:57 PMHighTechnical
Closed
→
+
Dashboard
Users
Reports
Repository
Integrations
Settings
Support
Admin User Admin
A
Dashboard › Tickets › Ticket details
Extend validity
Description: Need to extend the document validity for another 6 months.
Admin
Please extend our document allotment validity. We need 6 more months.
23/04/2024 07:14 PM
Type your message here... *
📎➤
Ticket Id:
10005
Priority:
High
Status:
Open
Created Date:
23/04/2024 07:14 PM
Ticket Category:
General
Contact number:
9876543210
Step by step

View Ticket Details

Click the arrow on any ticket to view details, chat history, attachments, and reply.

Tip: You can search tickets by Status or Subject using the search bar. Open tickets can be replied to via the message input at the bottom of the ticket details page.
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