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Issue category *
Technical▾
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Subject *
Upload failing on large PDF
Description *
A 300-page PDF stops at "processing" and never completes.
Contact number *
9845012345
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screenshot.png
Supported formats: JPG, PNG, JPEG. Max size: 10 MB
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| Ticket Id | Subject | Created date | Priority | Issue category | Status | Actions |
|---|---|---|---|---|---|---|
| 11259 | Upload failing on large PDF | 17/04/2026 11:20 AM | High | Technical | Open | → |
| 10987 | Similarity report not loading | 22/02/2026 09:14 AM | Medium | Bug Report | Closed | → |
| 10862 | Extend submission quota | 10/01/2026 04:30 PM | High | General | Open | → |
| 10755 | Page count mismatch | 02/01/2026 10:05 AM | Low | General | Closed | → |
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Dashboard › Tickets › Ticket details
Extend submission quota
Description: Need additional submission quota for upcoming semester project submissions.
User
Could you please extend my submission quota? I have 40+ papers to check before the semester end.
10/01/2026 04:30 PM
Type your message here... *
📎➤
Ticket Id:
10862
Priority:
High
Status:
Open
Created Date:
10/01/2026 04:30 PM
Ticket Category:
General
Contact number:
9845012345
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Dashboard › Tickets
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No Ticket found!| Ticket Id | Subject | Created date | Priority | Issue category | Status | Actions |
|---|---|---|---|---|---|---|
| 11259 | Upload failing on large PDF | 17/04/2026 11:20 AM | High | Technical | Open | → |
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▾
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DrillBit
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Support
Manjunath Pujar User
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Dashboard › Tickets
Ticket List(4)
Search by Status/Subject
| Ticket Id | Subject | Created date | Priority | Issue category | Status | Actions |
|---|---|---|---|---|---|---|
| 11259 | testing | 15/04/2026 12:26 PM | High | Technical | Closed | → |
| 10987 | Similarity report not loading | 22/02/2026 09:14 AM | Medium | Bug Report | Closed | → |
| 10862 | Extend submission quota | 10/01/2026 04:30 PM | High | General | Open | → |
| 10755 | Page count mismatch | 02/01/2026 10:05 AM | Low | General | Closed | → |
+
DrillBit
Dashboard
My Folders
Repository
Title Check
Reports
Settings
Support
Manjunath Pujar User
M
Dashboard › Tickets › Ticket details
Extend submission quota
Description: Need additional submission quota for upcoming semester project submissions.
User
Could you please extend my submission quota? I have 40+ papers to check before the semester end.
10/01/2026 04:30 PM
Type your message here... *
📎➤
Ticket Id:
10862
Priority:
High
Status:
Open
Created Date:
10/01/2026 04:30 PM
Ticket Category:
General
Contact number:
9845012345
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