Guides›Folder Management›User›Support centre

Support centre User

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Manjunath Pujar User
M
Dashboard › Tickets
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Manjunath Pujar User
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Dashboard › Tickets
Ticket List(0)
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Issue category *
Technical▾
Priority *
High▾
Subject *
Upload failing on large PDF
Description *
A 300-page PDF stops at "processing" and never completes.
Contact number *
9845012345
Choose File
screenshot.png
Supported formats: JPG, PNG, JPEG. Max size: 10 MB
Create Ticket
Dashboard
My Folders
Repository
Title Check
Reports
Settings
Support
Manjunath Pujar User
M
Dashboard › Tickets
Ticket List(4)
Ticket IdSubjectCreated datePriorityIssue categoryStatusActions
11259Upload failing on large PDF17/04/2026 11:20 AMHighTechnical
Open
→
10987Similarity report not loading22/02/2026 09:14 AMMediumBug Report
Closed
→
10862Extend submission quota10/01/2026 04:30 PMHighGeneral
Open
→
10755Page count mismatch02/01/2026 10:05 AMLowGeneral
Closed
→
+
Dashboard
My Folders
Repository
Title Check
Reports
Settings
Support
Manjunath Pujar User
M
Dashboard › Tickets › Ticket details
Extend submission quota
Description: Need additional submission quota for upcoming semester project submissions.
User
Could you please extend my submission quota? I have 40+ papers to check before the semester end.
10/01/2026 04:30 PM
Type your message here... *
📎➤
Ticket Id:
10862
Priority:
High
Status:
Open
Created Date:
10/01/2026 04:30 PM
Ticket Category:
General
Contact number:
9845012345
Watch first

Raise and track a support ticket

A quick guided walkthrough - open Support, create a ticket, then track its status and reply. Click play to watch it like a short video.

Create support tickets, track their status, and communicate with the DrillBit support team directly from the application.

Create a support ticket

Steps to follow

  1. Click the + icon.
  2. Fill in Issue Category, Priority, Subject, Description, and Contact Number.
  3. Optionally attach a file (JPG/PNG/JPEG, max 10 MB).
  4. Click Create Ticket.
Dashboard
My Folders
Repository
Title Check
Reports
Settings
Support
Manjunath Pujar User
M
Dashboard › Tickets
Ticket List(0)
ⓘ
No Ticket found!
+
👤 +
Issue category *
▾
Priority *
▾
Subject *
Description *
Contact number *
Choose File
No file chosen
Supported formats: JPG, PNG, JPEG. Max size: 10 MB
Create Ticket
Ticket created successfully.
Step by step

Create a Ticket

Click +, fill in category, priority, subject, description, phone, and submit.

View & track tickets

The ticket list shows all tickets with Ticket Id, Subject, Created date, Priority, Issue Category, Status (Open/Closed), and an arrow action to view details. Click the arrow to see full ticket details, chat history, attachments, and reply.

Dashboard
My Folders
Repository
Title Check
Reports
Settings
Support
Manjunath Pujar User
M
Dashboard › Tickets
Ticket List(4)
Ticket IdSubjectCreated datePriorityIssue categoryStatusActions
11259testing15/04/2026 12:26 PMHighTechnical
Closed
→
10987Similarity report not loading22/02/2026 09:14 AMMediumBug Report
Closed
→
10862Extend submission quota10/01/2026 04:30 PMHighGeneral
Open
→
10755Page count mismatch02/01/2026 10:05 AMLowGeneral
Closed
→
+
Dashboard
My Folders
Repository
Title Check
Reports
Settings
Support
Manjunath Pujar User
M
Dashboard › Tickets › Ticket details
Extend submission quota
Description: Need additional submission quota for upcoming semester project submissions.
User
Could you please extend my submission quota? I have 40+ papers to check before the semester end.
10/01/2026 04:30 PM
Type your message here... *
📎➤
Ticket Id:
10862
Priority:
High
Status:
Open
Created Date:
10/01/2026 04:30 PM
Ticket Category:
General
Contact number:
9845012345
Step by step

View Ticket Details

Click the arrow on any ticket to view details, chat history, attachments, and reply.

Tip: You can search tickets by Status or Subject using the search bar. Open tickets can be replied to via the message input at the bottom of the ticket details page.
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