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Upload error
14/04/2026 03:00 PM
High
Technical
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10372
Test ticket
14/08/2024 05:40 PM
Low
General
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10326
Billing query
26/07/2024 03:02 PM
Medium
Billing
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10005
Extend validity
23/04/2024 07:14 PM
High
General
Open
→
10004
Upload issue
23/04/2024 06:57 PM
High
Technical
Closed
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Extend validity
Description: Need to extend the document validity for another 6 months.
Admin
Please extend our document allotment validity. We need 6 more months.
23/04/2024 07:14 PM
Type your message here... *
📎➤
Ticket Id:
10005
Priority:
High
Status:
Open
Created Date:
23/04/2024 07:14 PM
Ticket Category:
General
Contact number:
9876543210
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Crie e acompanhe pedidos de suporte
Uma visita guiada rápida - criar um pedido de suporte, vê-lo aparecer na lista e abri-lo para falar com a equipa DrillBit. Clique em reproduzir para a ver como um pequeno vídeo.
Crie tickets de apoio, acompanhe o seu estado e comunique diretamente com a equipa de apoio da DrillBit a partir da aplicação.
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Clique no ícone +, preencha a Categoria do problema, Prioridade, Assunto, Descrição, Número de contacto, anexe opcionalmente um ficheiro (JPG/PNG/JPEG, máximo de 10 MB) e clique em Criar pedido de suporte.
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10401
Upload error
14/04/2026 03:00 PM
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Technical
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Click +, fill in category, priority, subject, description, phone, and submit.
Ver e acompanhar os bilhetes
A lista de tickets apresenta todos os tickets com o ID do ticket, assunto, data de criação, prioridade, categoria do problema, estado (Aberto/Fechado) e uma seta para visualizar os detalhes. Clique na seta para ver os detalhes completos do ticket, o histórico de chat, os anexos e responder.
DrillBit
Dashboard
Users
Reports
Repository
Integrations
Settings
Support
Admin User Admin
A
Dashboard › Tickets
Ticket List(4)
Search by Status/Subject
Ticket Id
Subject
Created date
Priority
Issue category
Status
Actions
10372
Test ticket
14/08/2024 05:40 PM
Low
General
Closed
→
10326
Billing query
26/07/2024 03:02 PM
Medium
Billing
Closed
→
10005
Extend validity
23/04/2024 07:14 PM
High
General
Open
→
10004
Upload issue
23/04/2024 06:57 PM
High
Technical
Closed
→
+
DrillBit
Dashboard
Users
Reports
Repository
Integrations
Settings
Support
Admin User Admin
A
Dashboard › Tickets › Ticket details
Extend validity
Description: Need to extend the document validity for another 6 months.
Admin
Please extend our document allotment validity. We need 6 more months.
23/04/2024 07:14 PM
Type your message here... *
📎➤
Ticket Id:
10005
Priority:
High
Status:
Open
Created Date:
23/04/2024 07:14 PM
Ticket Category:
General
Contact number:
9876543210
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View Ticket Details
Click the arrow on any ticket to view details, chat history, attachments, and reply.
Dica: Pode pesquisar tickets por Estado ou Assunto utilizando a barra de pesquisa. É possível responder a tickets abertos através do campo de mensagem na parte inferior da página de detalhes do ticket.
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