A 300-page PDF stops at "processing" and never completes.
Contact number *
9845012345
Choose File
screenshot.png
Supported formats: JPG, PNG, JPEG. Max size: 10 MB
Create Ticket
DrillBit
Dashboard
My Folders
Repository
Title Check
Reports
Settings
Support
Manjunath Pujar User
M
Dashboard › Tickets
Ticket List(4)
Search by Status/Subject
Ticket Id
Subject
Created date
Priority
Issue category
Status
Actions
11259
Upload failing on large PDF
17/04/2026 11:20 AM
High
Technical
Open
→
10987
Similarity report not loading
22/02/2026 09:14 AM
Medium
Bug Report
Closed
→
10862
Extend submission quota
10/01/2026 04:30 PM
High
General
Open
→
10755
Page count mismatch
02/01/2026 10:05 AM
Low
General
Closed
→
+
DrillBit
Dashboard
My Folders
Repository
Title Check
Reports
Settings
Support
Manjunath Pujar User
M
Dashboard › Tickets › Ticket details
Extend submission quota
Description: Need additional submission quota for upcoming semester project submissions.
User
Could you please extend my submission quota? I have 40+ papers to check before the semester end.
10/01/2026 04:30 PM
Type your message here... *
📎➤
Ticket Id:
10862
Priority:
High
Status:
Open
Created Date:
10/01/2026 04:30 PM
Ticket Category:
General
Contact number:
9845012345
Veja primeiro
Crie e acompanhe um pedido de suporte
Uma visita guiada rápida - abrir Support, criar um pedido, acompanhar o estado e responder. Clique em reproduzir para a ver como um pequeno vídeo.
Crie tickets de suporte, acompanhe o seu estado e comunique diretamente com a equipa de suporte da DrillBit a partir da aplicação.
Criar um pedido de assistência
Passos a seguir
Clique no ícone +.
Preencha a Categoria do problema, a Prioridade, o Assunto, a Descrição e o Número de contacto.
Opcionalmente, anexe um ficheiro (JPG/PNG/JPEG, máximo de 10 MB).
Clique em Criar Ticket.
DrillBit
Dashboard
My Folders
Repository
Title Check
Reports
Settings
Support
Manjunath Pujar User
M
Dashboard › Tickets
Ticket List(0)
Search by Status/Subject
ⓘ
No Ticket found!
Ticket Id
Subject
Created date
Priority
Issue category
Status
Actions
11259
Upload failing on large PDF
17/04/2026 11:20 AM
High
Technical
Open
→
+
👤 +
Issue category *
▾
Priority *
▾
Subject *
Description *
Contact number *
Choose File
No file chosen
Supported formats: JPG, PNG, JPEG. Max size: 10 MB
Create Ticket
Ticket created successfully.
Step by step
Create a Ticket
Click +, fill in category, priority, subject, description, phone, and submit.
Ver e acompanhar tickets
A lista de tickets apresenta todos os tickets com o ID do ticket, assunto, data de criação, prioridade, categoria do problema, estado (Aberto/Fechado) e uma seta para visualizar os detalhes. Clique na seta para ver os detalhes completos do ticket, o histórico de chat, os anexos e responder.
DrillBit
Dashboard
My Folders
Repository
Title Check
Reports
Settings
Support
Manjunath Pujar User
M
Dashboard › Tickets
Ticket List(4)
Search by Status/Subject
Ticket Id
Subject
Created date
Priority
Issue category
Status
Actions
11259
testing
15/04/2026 12:26 PM
High
Technical
Closed
→
10987
Similarity report not loading
22/02/2026 09:14 AM
Medium
Bug Report
Closed
→
10862
Extend submission quota
10/01/2026 04:30 PM
High
General
Open
→
10755
Page count mismatch
02/01/2026 10:05 AM
Low
General
Closed
→
+
DrillBit
Dashboard
My Folders
Repository
Title Check
Reports
Settings
Support
Manjunath Pujar User
M
Dashboard › Tickets › Ticket details
Extend submission quota
Description: Need additional submission quota for upcoming semester project submissions.
User
Could you please extend my submission quota? I have 40+ papers to check before the semester end.
10/01/2026 04:30 PM
Type your message here... *
📎➤
Ticket Id:
10862
Priority:
High
Status:
Open
Created Date:
10/01/2026 04:30 PM
Ticket Category:
General
Contact number:
9845012345
Step by step
View Ticket Details
Click the arrow on any ticket to view details, chat history, attachments, and reply.
Dica: Pode pesquisar tickets por Estado ou Assunto utilizando a barra de pesquisa. É possível responder a tickets abertos através do campo de mensagem na parte inferior da página de detalhes do ticket.