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Centro de apoio Utilizador

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Issue category *
Technical▾
Priority *
High▾
Subject *
Upload failing on large PDF
Description *
A 300-page PDF stops at "processing" and never completes.
Contact number *
9845012345
Choose File
screenshot.png
Supported formats: JPG, PNG, JPEG. Max size: 10 MB
Create Ticket
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Manjunath Pujar User
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Dashboard › Tickets
Ticket List(4)
Ticket IdSubjectCreated datePriorityIssue categoryStatusActions
11259Upload failing on large PDF17/04/2026 11:20 AMHighTechnical
Open
→
10987Similarity report not loading22/02/2026 09:14 AMMediumBug Report
Closed
→
10862Extend submission quota10/01/2026 04:30 PMHighGeneral
Open
→
10755Page count mismatch02/01/2026 10:05 AMLowGeneral
Closed
→
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Manjunath Pujar User
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Dashboard › Tickets › Ticket details
Extend submission quota
Description: Need additional submission quota for upcoming semester project submissions.
User
Could you please extend my submission quota? I have 40+ papers to check before the semester end.
10/01/2026 04:30 PM
Type your message here... *
📎➤
Ticket Id:
10862
Priority:
High
Status:
Open
Created Date:
10/01/2026 04:30 PM
Ticket Category:
General
Contact number:
9845012345
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Crie tickets de suporte, acompanhe o seu estado e comunique diretamente com a equipa de suporte da DrillBit a partir da aplicação.

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  1. Clique no ícone +.
  2. Preencha a Categoria do problema, a Prioridade, o Assunto, a Descrição e o Número de contacto.
  3. Opcionalmente, anexe um ficheiro (JPG/PNG/JPEG, máximo de 10 MB).
  4. Clique em Criar Ticket.
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Dashboard › Tickets
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Issue category *
▾
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Supported formats: JPG, PNG, JPEG. Max size: 10 MB
Create Ticket
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Click +, fill in category, priority, subject, description, phone, and submit.

Ver e acompanhar tickets

A lista de tickets apresenta todos os tickets com o ID do ticket, assunto, data de criação, prioridade, categoria do problema, estado (Aberto/Fechado) e uma seta para visualizar os detalhes. Clique na seta para ver os detalhes completos do ticket, o histórico de chat, os anexos e responder.

Dashboard
My Folders
Repository
Title Check
Reports
Settings
Support
Manjunath Pujar User
M
Dashboard › Tickets
Ticket List(4)
Ticket IdSubjectCreated datePriorityIssue categoryStatusActions
11259testing15/04/2026 12:26 PMHighTechnical
Closed
→
10987Similarity report not loading22/02/2026 09:14 AMMediumBug Report
Closed
→
10862Extend submission quota10/01/2026 04:30 PMHighGeneral
Open
→
10755Page count mismatch02/01/2026 10:05 AMLowGeneral
Closed
→
+
Dashboard
My Folders
Repository
Title Check
Reports
Settings
Support
Manjunath Pujar User
M
Dashboard › Tickets › Ticket details
Extend submission quota
Description: Need additional submission quota for upcoming semester project submissions.
User
Could you please extend my submission quota? I have 40+ papers to check before the semester end.
10/01/2026 04:30 PM
Type your message here... *
📎➤
Ticket Id:
10862
Priority:
High
Status:
Open
Created Date:
10/01/2026 04:30 PM
Ticket Category:
General
Contact number:
9845012345
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Dica: Pode pesquisar tickets por Estado ou Assunto utilizando a barra de pesquisa. É possível responder a tickets abertos através do campo de mensagem na parte inferior da página de detalhes do ticket.
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