Support centre Instructor
The Support Centre gives you a structured ticketing system to report problems and get help from the DrillBit team. Tickets are tracked end to end so you always know where your request stands.
Creating a Support Ticket
- Navigate to the Support Centre within the DrillBit application.
- Click the + icon to begin a new request.
- Complete the ticket form:
- Issue Category – Technical, Billing, Account, General, or Others.
- Priority – High, Medium, or Low.
- Subject – a brief, clear summary of the issue.
- Description – detail matters, the more context the better.
- Contact Number – so we can follow up if needed.
- Attachments – optional files to help explain the issue.
- Click Create Ticket to submit.
Attachment limits: supported formats are JPG, PNG, and JPEG with a maximum size of 10 MB.
Tracking and Managing Tickets
- View Submitted Tickets – every ticket you've submitted is listed in the Support section.
- Sorting – sort by Ticket ID, Subject, Created Date, Priority, or Issue Category using the arrow icons next to each column.
- Monitor Ticket Status – statuses update as progress is made. Click the arrow beside a ticket to open a chat for ongoing conversation with the support team.
Inside a ticket: open any raised ticket to see Ticket ID, Priority, Status, Created Date, Ticket Category, Contact Number, and Organization. You can also download any attached files directly from the conversation.
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