Guides Personal Use User Security

Security User

The Security section provides essential tools to help you safeguard your account. It includes two key features: Multi-Factor Authentication (MFA) and Change Password. Access these options by clicking the profile icon in the top-right corner and selecting "Security" from the dropdown menu.

Multi-Factor Authentication (MFA)

MFA
Change Password
Multi-Factor Authentication
OTP will be sent to your registered email after login.
Tip: Keep your registered email up to date — that's where OTPs are delivered.
Two-factor

Enable MFA for an extra layer of protection

Toggle MFA on to require a One-Time Password (OTP) after every login — the OTP is sent to your registered email.

Multi-Factor Authentication (MFA) adds an extra layer of protection to your account. Once enabled, you'll be required to enter a One-Time Password (OTP) sent to your email after logging in with your password.

To enable MFA:

Disabling MFA: Switch off the toggle in the Security section. A confirmation pop-up will appear saying: "Are you sure you want to deactivate Multi-Factor Authentication?". Select Yes to confirm and deactivate MFA.

Important tips for MFA: Make sure your registered email address is up to date to avoid issues receiving OTPs. After 3 consecutive incorrect OTP attempts, you'll need to log in again and request a new OTP.

Change password

To update your password, switch to the 'Change Password' tab. You'll be taken to a form with the following fields:

After filling in all three fields, click Submit to update your password. You'll see a confirmation message once the change is successful. From now on, you'll use your new password to log in.

Tips for a strong password:
  • Use at least 8 characters
  • Include uppercase & lowercase letters
  • Add numbers and special characters (like @, #, $, etc.)
Forgot your current password? If you don't remember your existing password, head over to the "Forgot Password" option on the login page instead.
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