Help section User

Need a little guidance while using your DrillBit personal account? No worries. Click the profile icon at the top-right of the dashboard and select "Help" from the dropdown (right next to Transaction History). This opens a dedicated Help tab split into two sections: Help and FAQs.

Opening the Help section

Help

FAQs

PDF

User Tutorial PDF

Step-by-step PDF you can download for offline reference.

▶

User Tutorial Video

Watch the tutorial to get familiar with key features.

Self-serve help

Help and FAQs in one place

Access tutorial PDFs, video walk-throughs, and a searchable FAQ directory from the Help dropdown.

Help tab

This section is perfect for new users or anyone who wants a quick refresher. It includes:

User Tutorial PDF — A step-by-step guide that walks you through how to use the platform. You can download it for offline reference.
User Tutorial Video — Prefer visuals? Watch the tutorial video to quickly get familiar with the features and how to navigate around DrillBit.

Both resources are there to help you get started smoothly and confidently.

FAQs tab

Got a question in mind? Head over to the FAQs tab — it's loaded with commonly asked questions and clear answers to help you out fast.

There's also a search icon at the top: click it and type your question, and we'll instantly filter the relevant answers for you.

Still need help? If the FAQs and tutorials don't cover your question, head to the Support Centre to raise a ticket — our team will follow up directly.

Related guides

Support centre → Security → Create a personal account →

Back to Personal Use guides