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Support centre User

The DrillBit Support Centre is your direct channel to the team for technical queries, billing questions, and product feedback. You can raise a ticket, view the status of past tickets, and access official contact details — all from within the application.

Raising a support ticket

Raise a new ticket
Subject
Unable to upload PDF larger than 50 MB
Category
Technical issue ▾
Description
When uploading a 60 MB PDF the system returns a timeout error...
Attach file
Submit ticket
Ticket

Describe the issue, attach evidence, submit

Clear subject, right category, and any screenshots — we'll respond by email within the SLA window.

Click Support from the side panel, then click "Raise a ticket". Fill in the subject, choose a category (Technical / Billing / Feature Request), and add a detailed description. You can attach screenshots or files to help the team diagnose faster.

Tracking your tickets

The My Tickets tab lists every ticket you've raised, along with its current status — Open, In Progress, or Resolved. Click any row to view the full conversation history with the support team.

Direct contact options

If you prefer to reach us directly, the Support Centre also lists official contact channels:

Faster responses: Include your Paper ID when the issue is related to a specific upload or report — it helps the team locate your file immediately.

Related guides

Help & FAQs → Account info → Security settings →
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