Create support tickets, track their status, and communicate with the DrillBit support team directly from the application.
Create a support ticket
Click the + icon, fill in Issue Category, Priority, Subject, Description, Contact Number, optionally attach a file (JPG/PNG/JPEG, max 10 MB), and click "Create Ticket".
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10401
Upload error
14/04/2026 03:00 PM
High
Technical
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Supported formats: JPG, PNG, JPEG. Max size: 10 MB
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Create a Ticket
Click +, fill in category, priority, subject, description, phone, and submit.
View & track tickets
The ticket list shows all tickets with Ticket Id, Subject, Created date, Priority, Issue category, Status (Open/Closed), and an arrow action to view details. Click the arrow to see full ticket details, chat history, attachments, and reply.
DrillBit
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Ticket List(4)
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Ticket Id
Subject
Created date
Priority
Issue category
Status
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10372
Test ticket
14/08/2024 05:40 PM
Low
General
Closed
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10326
Billing query
26/07/2024 03:02 PM
Medium
Billing
Closed
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10005
Extend validity
23/04/2024 07:14 PM
High
General
Open
→
10004
Upload issue
23/04/2024 06:57 PM
High
Technical
Closed
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Extend validity
Description: Need to extend the document validity for another 6 months.
Admin
Please extend our document allotment validity. We need 6 more months.
23/04/2024 07:14 PM
Type your message here... *
📎➤
Ticket Id:
10005
Priority:
High
Status:
Open
Created Date:
23/04/2024 07:14 PM
Ticket Category:
General
Contact number:
9876543210
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View Ticket Details
Click the arrow on any ticket to view details, chat history, attachments, and reply.
Tip: You can search tickets by Status or Subject using the search bar. Open tickets can be replied to via the message input at the bottom of the ticket details page.