Help section User
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Frequently Answered Questions
Find help when you need it
A quick guided walkthrough - from the profile menu to the Help tab with guides and a tutorial video, and the searchable FAQs. Click play to watch it like a short video.
Need a little guidance while using your DrillBit personal account? No worries. Click the profile icon at the top-right of the dashboard and select "Help" from the dropdown (right next to Transaction History). This opens a dedicated Help tab split into two sections: Help and FAQs.
Opening the Help section
Help tab
This section is perfect for new users or anyone who wants a quick refresher. It includes:
- User Tutorial PDF - A step-by-step guide that walks you through how to use the platform. You can download it for offline reference.
- User Tutorial Video - Prefer visuals? Watch the tutorial video to quickly get familiar with the features and how to navigate around DrillBit.
Both resources are there to help you get started smoothly and confidently.
FAQs tab
Got a question in mind? Head over to the FAQs tab - it's loaded with commonly asked questions and clear answers to help you out fast.
There's also a search icon at the top: click it and type your question, and we'll instantly filter the relevant answers for you.
Still need help? If the FAQs and tutorials don't cover your question, head to the Support Centre to raise a ticket - our team will follow up directly.