The similarity report for Paper ID 2509 is stuck on processing.
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Ticket List (32)
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Ticket ID
Subject
Created
Priority
Category
Status
182
Report not generating
14 Mar
High
Technical
Open
180
Invoice for last top-up
12 Mar
Low
Billing
In Progress
176
Add bulk upload option
08 Mar
Medium
Feature
Resolved
171
AI score missing on file
02 Mar
Low
Technical
Resolved
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Get help from the Support centre
A quick guided walkthrough - the ticket list, raising a new ticket, and tracking its status. Click play to watch it like a short video.
The DrillBit Support Centre is your direct channel to the team for technical queries, billing questions, and product feedback. You can raise a ticket, view the status of past tickets, and access official contact details - all from within the application.
Raising a support ticket
Click Support from the side panel, then click "Raise a ticket". Fill in the subject, choose a category (Technical / Billing / Feature Request), and add a detailed description. You can attach screenshots or files to help the team diagnose faster.
Tracking your tickets
The My Tickets tab lists every ticket you've raised, along with its current status - Open, In Progress, or Resolved. Click any row to view the full conversation history with the support team.
Direct contact options
If you prefer to reach us directly, the Support Centre also lists official contact channels:
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