Forgot password Consortium Admin
Forgot Password
If you cannot sign in to the consortium account, reset the password from the login page. The consortium uses the same reset flow as every other DrillBit account.
Resetting it
- On the login page, click Forgot password? beneath the password box.
- Type the email address you sign in with into Enter email address.
- Click Submit.
- Open the email from DrillBit and follow the link to set a new password.
- Return to the login page — « Back to login is at the bottom of the reset form — and sign in with the new password.
It must be the address on the account. The reset link goes to the address you type, and only works if that address is the account’s registered Username. If you are not certain what it is, it is the Username row on Account info — but you will need someone already signed in to read it for you.
Check spam before submitting again. The reset mail is automated and often lands in spam or a promotions tab. Submitting the form repeatedly does not make it arrive faster, and each new link supersedes the one before — so if you request three, only the last one will work.
The new password has rules. At least 8 characters, with at least one uppercase letter, one lowercase letter, one number and one special character. The Submit button on the reset screen stays inert until all five are satisfied, which is usually why it appears not to work.
If the reset does not help
- Locked out from failed attempts — six wrong passwords in a row locks the account for an hour. Resetting the password clears the lock, so you do not have to wait it out.
- No email arrives at all — the address may not be the registered one, or the licence may have expired. Both need Support, and a colleague with a working account can raise the ticket for you.
- You can still sign in — you do not need this page. Use Change password from inside the account instead.
Resetting the consortium password changes nothing for the institutions under it. Their admins have their own accounts and their own passwords.
Back to Consortium guides